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  • Our Technology

    Disruptive Tech
    Stand-out CX

    Answer the call. Tech giants, unicorns, scale-ups and start-ups partner with us to design, build and deliver high-tech, high-touch digital customer experience (CX) solutions powered by next-gen tech. Ring, ring.

Rapid scaling

Around the clock and around the globe, tech’s most innovative brands partner with us to adapt their operations to new markets and customer expectations. Whether you need a few agents or hundreds, we can help you scale in no time.

Deep domain expertise

From fintech to healthtech to whatever tech comes next, we’re building big things for changemakers. Serving over 650+ global clients, our earned digital CX and IT experience is your advantage.

Tech for Tech

Save time and focus on your product — we’ll ensure your CX is upheld by the latest and greatest, like self-serve automation, omnichannel CX, cloud and contact center as a service.

Culture chameleons

Cultural fit is achieved through empathy. Understanding your customers and your culture, we blend in so your brand stands out. Want proof? We are considered world-class as measured by Kincentric.
Customer Support; Customer Experience

Deliver unforgettable customer experiences

Supporting hyperscalers and established brands, we handle millions of customer care interactions every year. Putting customers first across all traditional and digital CX channels is what we do. Scale your global CX operations with our highly engaged teams delivering CX support in over 50 languages across 20 countries.
  • Email, chat, social, voice support
  • VIP concierge services
  • Work-from-Home CX
  • Tech support and escalations
  • Sales growth and retention
  • Omnichannel CX
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Global Clients

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Delivery centers and digital studios

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Multilingual CX support languages

our testimonials

Nova Dex Experience

Digital, phygital, to the frontier of what’s possible. Explore the spaces that our clients operate and how we help them get results.

Ecommerce

Repeat customers, not repeat problems. Whether you need help maximizing your customer lifecycle via sales support and customer care, or dreaming up the technology to differentiate your ecommerce experience, look no further.

Hardware and IoT

Companies working to connect the physical and digital worlds face a difficult challenge. We make things easier. Together, we envision new devices, applications and processes; build data-powered and customer-centric solutions; and problem-solve for the customers of our hardware and IoT clients.

Healthtech

Is your healthtech healthy? A new, digital future of health is here and it’ll take more than a salad at lunch to maintain product-market fit. Leading brands can adapt by rapidly implementing difference-making technology and delivering compassionate support to patients and customers alike.

FinTech

When it comes to finance, poor CX is costly. And even with an effortless experience, disruption raises important questions about compliance and new regulations. We work with fintechs, neobanks and paytechs to break through complexity.

Service Platform

Established service platforms brands partner with us to efficiently build and deliver critical elements of their CX. Take for example when we improved search relevance for a fast-growing unicorn in the travel and hospitality space, resulting in a search engine that brings users what they’re looking for with a single click.
Trust, Safety & Security

Protect your user communities

With deep and diverse experience, we are a trusted partner for brands looking to build their content moderation and overall trust and safety programs. As digital first responders, we help companies safeguard their user communities, identify risks, prevent fraud and protect online marketplaces for safe transactions.

  • Content moderation
  • Fraud prevention
  • Identity verification
  • eCommerce / marketplace protection
  • Proactive risk management
  • Know Your Customer (KYC) programs

Dive deeper into customer insights

With a focus on the customer journey, we offer speech and text analytics solutions and business intelligence (BI) tools to gather valuable intelligence from thousands – even millions – of customer interactions. When made actionable, this Voice of the Customer analysis, along with detailed BI reporting, can be your competitive edge unlocking hidden insights from your unstructured data.

Trust, Safety & Security